“Chervona zirka” carried out training of service specialists
At the end of January 2014 OJSC “Chervona zirka” carried out regular training of the service specialists of the companies-dealers. This time 18 specialists from 3 countries: Ukraine, the Russian Federation and Latvia came for the training to the factory.
The company “Chervona zirka” carried out systematically the training of the specialists of its partners because the quality of after-sales service of customers throughout the world depends on the level of their training. Annually the company receives at least 3 groups of service specialists.
Current program included directly training and acquaintance of the specialists of the companies-partners with the development of OJSC “Chervona zirka”. During the excursion the service specialists got acquainted with the new production equipment, innovations implemented recently in the production.
Theoreticalprogram included such important for each service specialist topics as: technical features and design features of the machinery, types of failures and methods of their elimination, prevention, presale preparation, and commissioning and after-sales service of agricultural machinery.
Theoretical knowledge gained at the seminars was consolidated with practice – here at the production facility of the factory “Chervona zirka”. The exam was the final stage of the testing that was successfully finished by all the participants, having confirmed their qualification.
Experience and knowledge of the specialists of service department is very important for OJSC “Chervona zirka”, because purchasing the machinery of “Chervona zirka”, the customer has the right to make the highest demand to the after-sales service in whatever country the machinery is purchased.
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